Usage agreement

Introduction to the User Agreement:

Our online store welcomes you and informs you that you will find below the terms and conditions regulating your use of this store and all legal effects resulting from your use of the store's services over the Internet via this electronic platform, as the use of the store by any person, whether a consumer of the store's service or product or otherwise, is an approval and acceptance from him and he is fully qualified according to Sharia, system and law for all the articles and provisions of this agreement and it is a confirmation of your commitment to its regulations and what is mentioned therein, and this agreement applies to all types of dealings between the consumer and. This agreement is considered valid and effective once you approve it and start registering in the store in accordance with Article Ten of the Saudi Electronic Transactions System.


Accounts and Registration Obligations:


Upon applying for membership in this store as a user, you are obligated to disclose specific information and choose a username and a secret password to use when accessing the store’s services. Thus, you have agreed to:


  1. You are responsible for maintaining the confidentiality of your account information and password, and you agree to notify this store immediately of any unauthorized use of your account information with the store or any other breach of your security.
  2. The store will not be liable in any way for any loss that may be incurred by you directly or indirectly, morally or materially, as a result of disclosing the consumer name or password information.
  3. You are committed to using your account or membership in the store yourself, as you are fully responsible for it, and if someone else uses it, this is evidence that you have authorized him to use the store in your name and on your behalf.
  4. You agree when using the store to use it with all seriousness and honesty.
  5. You undertake to disclose true, correct, current, complete and legal information about yourself as required during registration with the store and you undertake to update your data in the event of a change in reality or if necessary.
  6. Our store is committed to treating your personal information and contact addresses with complete confidentiality.
  7. If the store finds that you have disclosed information that is false, incorrect, outdated, incomplete, illegal, or in violation of the User Agreement, the store has the right to suspend, freeze, or cancel your membership, store, or account on the platform, without prejudice to the store’s other rights and legitimate means of recovering its rights and protecting other consumers.
  8. In the event of non-compliance with any of the above, the store management has the right to suspend or cancel your store or membership or block you from accessing the store’s services again.



Payment and settlement services for stores in (MATCHAFULLL)


  1. (MATCHAFULL) provides, through its partners, the payment and settlement system in the (MATCHAFULL) store. It can be done entirely online through the payment options available in the store or through any payment method provided by the store from time to time.
  2. The store is committed to setting the price of the service or product that it displays in its store according to the recognized market value.
  3. (MATCHAFULL) is committed to providing invoices, receipts and receipts for all amounts and profits generated in its store, and is committed to giving the consumer an invoice for his purchase of a service or product.
  4. (MATCHAFULL) is committed to providing the generally accepted accounting specifications in its online store, in application of the provisions of this agreement, and for the legal, economic, commercial and organizational interests in this organization.
  5. The consumer is responsible for paying the shipping amount and (MATCHAFULLL) is not responsible for incorrect addresses resulting from the consumer’s information. The consumer is responsible for the full amount required when changing his address.



Shipping problems:

If the customer does not receive his shipment, the following cases apply:

1- The amount will be refunded if it is confirmed that the shipment is intact, excluding the delivery price.

2- The packaging fee will be deducted from the total price due to damage.

3- Matchavel is not responsible for any shipping damages. You can contact the companies using the shipping numbers attached to each shipment.


Replacement and refund:

1- Non-food products are replaced and returned.

Food items are not refundable (our products are stored at a certain temperature so that matcha is not affected by heat. Matchavel apologizes for selling or importing any refunded product in order to preserve the rights and quality of its products to customers and to provide them in good condition)

3- The shipping cost will be deducted from the refund amount if the product is returned.



intellectual property:


  1. The intellectual property rights of (MATCHAFULL) are rights owned by (MATCHAFULL) in full, whether they were owned by them before or after the establishment of this electronic platform.
  2. The user or consumer respects the intellectual property rights of (MATCHAFULL) , which include the name of the store itself, and the words, logos and other symbols of the store or displayed on it, as every right that follows the name of the store are rights owned by the full intellectual property of the store.


Store Responsibility:


1- (MATCHAFULL) is committed to conducting its business through this electronic platform in a regular manner and in accordance with the regulations in force in the Kingdom of Saudi Arabia, and in accordance with the provisions of this agreement.

2- (MATCHAFULL) shall not be liable for any claims arising from errors or negligence, whether caused directly, indirectly, incidentally, by the consumer or by a third party such as shipping companies.

3- All food and non-food products are non-returnable and non-refundable if used.

4- MATCHAFULLL, its employees, owners and representatives are committed to ensuring that the product or service is sound, legitimate and authorized in accordance with the laws and regulations of the Kingdom of Saudi Arabia and is used for legitimate purposes.



Amendments to the Terms of Use and Fees:


  1. In the event that any provision or clause contained in this Agreement is cancelled or that any provision or clause contained in this Agreement is no longer valid, such matter shall not cancel the validity of the remaining provisions, clauses, rules and provisions contained in this Agreement and they shall remain in effect until further notice from the Store Management.
  2. This agreement - which may be amended from time to time as appropriate - constitutes the mechanism of work, understanding and agreement between (the consumer) and (the store).
  3. The store may charge some consumers fees depending on the offers, products or services they request or the fees or taxes imposed by the state on the nature of the product or service.
  4. The store reserves the right to add, increase, reduce or deduct any fees or expenses under the articles, terms and provisions of the User Agreement, from any consumer, regardless of the reason for their registration.



Applicable law or regulation:


  • This User Agreement is governed by and formulated in accordance with the laws, regulations and legislation in force and in effect in the Kingdom of Saudi Arabia, and is fully and completely subject to the regulations in force with the authorities in the Kingdom of Saudi Arabia.



General Provisions:

In the event that any provision or clause contained in this User Agreement is cancelled or that any provision or clause contained in this User Agreement is no longer valid, such matter does not cancel the validity of the remaining provisions, clauses and terms contained in the User Agreement and they remain in effect until further notice from the store management.


This User Agreement - which may be amended from time to time as appropriate - constitutes the User Agreement, working mechanism, understanding, agreement and contract between the store and the consumer. Both parties to this agreement agree to take into consideration the following:


  1. The Arabic language is the language used when interpreting the provisions of this Agreement, or when translating it into another language.
  2. All prices displayed for the store's services or products may be modified from time to time.
  3. The promotional or marketing offers that the store may put in place are temporary offers, as the store has the right to modify or stop these promotional or marketing offers at any time.
  4. The parties to this agreement are committed to dealing with each other in a manner that does not violate the Sharia rules, regulations and laws in force related to the nature of the dealings between the store and the consumer.
  5. This User Agreement may only be terminated by a decision issued by the Store Management.